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PRIVACY POLICY
Effective Date: 07/01/2024
At Top Tier at Reunion Resort, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when using our services, including vacation home rentals and property management, both online and offline.
Information We Collect
We may collect the following types of personal information when you interact with our services. If you refuse to provide this type of personal information, we may not be able to provide services to you.
Personal Identification Information: Name, email address, phone number, mailing address, and other contact information such as identity information to prevent fraud. We may collect proof of identity or age in connection to your stay.
Payment Information: Credit card details or other payment method information required to process transactions.
Booking and Reservation Details: Information regarding your vacation rental, including dates of stay, preferences, and special requests.
Communication Data: Correspondence between you and our team, including emails, phone calls, SMS Text and online chats.
Technical Information: IP addresses, browser type, operating system, device information, and other data collected through cookies and similar technologies when you visit our website.
When you choose to provide us with additional information it may be used as needed to provide service through Top Tier or associated third party providers.
Information provided during communications with Top Tier: When you communicate with Top Tier in person, or by phone, email, text message, application, or other electronic means of communication, we may collect any information that you choose to provide during the communication.
Other information you choose to provide: We may collect other information you choose to provide to Top Tier, for example when you submit a review, comment or request, interact with a Top Tier social media account, attend a Top Tier event, refer a potential guest or owner, conduct a search, enter a contest, sweepstakes, or promotion, designate a preferred language or currency, or use other aspects of our Services.
We may collect certain information about you from third parties: Each third party that collects or processes your information does so subject to its own privacy policies. We encourage you to review the privacy policies of websites that you visit. Top Tier does not control or oversee the manner in which third parties collect, use, or disclose your information.
Information provided in connection with a booking or stay: If you use a third party to book a stay in a property for which Top Tier provides rental management or marketing services, the third party may send us personal information relating to your stay that you provided to the third party, such as your name, contact information, payment method, the names of other renters or guests, reservation dates, and identity information. We may collect information about you from your friends or family members, for example if a friend or family member includes you as part of their reservation. Third parties who provide services to you in connection with your stay, such as a utility, contractor, service provider, tour operator, concierge, resort or community association, or government official, may send us information about the services you used if permitted or required to do so by applicable law. The type of information we receive varies depending on the type of service that was provided. To the extent allowed by applicable law, we may obtain police or background check information or potential fraud alerts from third-party providers of identity verification, criminal background check, or money laundering prevention services.
Other information we obtain from third parties: We may obtain information from business partners about your use of the Services or services provided by third parties. Such information may include your travel preferences and history, products or services you like, or reviews you submit. We may obtain your name and mailing address or other contact information from third parties such as government agencies, direct mailing service providers, or vendors who compile information from public records. Other than described in this Privacy Policy, we do not intentionally collect sensitive personal information, such as information about your medical history, political views, union membership, religious or philosophical beliefs, racial or ethnic origin, or genetic data.
How We Use Your Information
The information we collect is used for the following purposes:
- To manage your vacation rental bookings and reservations.
- To communicate with you regarding your stay, including confirmation emails, updates, and customer support.
- To process payments and secure transactions.
- To personalize your experience, including tailoring services to meet your preferences.
- To send you marketing and promotional materials, if you have opted to receive them.
- To optimize, customize, or improve our services, user experience and website performance through data analysis.
- To conduct, measure and improve our advertising and marketing.
- To comply with legal and contractual obligations and resolve disputes.
Information Sharing and Disclosure
We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your data with third parties in order to fulfill our contractual obligations and/or provide services:
Service Providers: Trusted third-party vendors who assist in delivering services such as payment processing, website hosting, marketing, and customer support. Some resorts, community associations, government entities, or other third parties may require us to provide guest information in connection with a specific reservation for a property under their control or jurisdiction. We share information with these third parties to the extent it is legally required or that those parties require us to do so as a condition of the rental. This information may include your full name and age, the names and ages of other guests, your telephone number, your address, your government-issued identification (such as a driver’s license or passport number), and vehicle information such as make, model, and license plate number. In some jurisdictions we are required to disclose guests’ full names, contact information, and transaction information related to a rental stay to the owner of the property. We provide your information to third parties at your direction or request. For example, we will provide your information to a third party if you ask us to do so to facilitate the resolution of a dispute.
Local Service Providers: We may share information with our local service providers, such as maintenance technicians, contractors, and housekeepers, to allow us to provide services you request and that we are contractually obligated to provide. This may allow them to respond directly to your reviews and questions.
Marketing/Advertising: Where permitted by applicable law, we may use certain personal information about you, such as your email address, to hash and share it with advertising publishers such as Facebook or Google to generate leads or otherwise promote our Services. We carry out these activities based on our legitimate interest in conducting marketing activities to offer you services that may be of interest to you.
Legal Obligations: When required by law, we may disclose your information to authorities in order to comply with regulations, respond to legal claims, or protect our rights and property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
Security of Your Information
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
When you place an order or make a booking on our websites, all of your order information, including your credit card number and delivery address, is transmitted using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.
We use industry-standard technical measures to protect our websites and your information, and we monitor for and attempt to prevent security breaches. We update and control access to our systems to protect your information, but we cannot guarantee that your information may not be accessed, disclosed, altered, lost or destroyed by breach of any of our security measures. In the event of a data breach, we will comply with applicable laws relating to notification.
Your Rights and Preferences
You have the following rights regarding the access and control of your personal information:
- Access: You can request access to the personal data we hold about you.
- Correction: You have the right to correct inaccurate or incomplete personal information.
- Deletion: You may request that we delete your personal information, subject to legal and contractual limitations.
- Usage: You have the right to object to, withdraw consent or limit use of your information for certain purposes if our processing of your information is based on legitimate interests.
- Marketing Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe link in our emails or by contacting us directly.
In some jurisdictions, you may also have the right to limit the ways we use your personal information, especially if the information is inaccurate or our use of the data is unlawful.
Transaction-related communications from third parties:
You may receive business-related communications from a third party, such as a resort, relating to a booking you have made or an inquiry about a property. To the extent these communications are necessary for us to provide you with requested services, you cannot opt out of such communications.
Marketing communications from third parties:
You may receive marketing communications from third parties with which Top Tier has contracted or with which Top Tier is running a joint promotion. You may opt out of disclosure of your personal information to such third parties by submitting a request via email.
Data retention and deletion:
We retain your personal information for as long as necessary to perform the contract between us and you and to comply with legal requirements. The length of time we retain your information depends on type of information we have collected, the purpose for which we have collected it and the laws of the applicable jurisdiction(s) (usually the jurisdiction of your residence, the jurisdiction of the property where you have booked a stay or that we are managing, or both).
In general, we retain your personal data as necessary to comply with our legal obligations, such as obligations to retain and report information for tax, auditing, and regulatory compliance purposes. We may also retain some of your personal information as necessary to meet our legitimate business interests, such as to enhance our ability to detect fraud or to assert or defend against an actual or potential legal claim by you or a third party.
If you share information with others in connection with your use of the Services, such as by writing a review or engaging directly with a third party, your information may continue to be visible to the public or to the third party even after we delete it.
Even after we delete your information, portions of your data may remain in aggregated, anonymized, or tokenized form, but are not associated with personal identifiers. In addition, because we regularly back up our systems, portions of your personal information may continue to reside in backup copies for a period of time after it is deleted from our main systems. If you use our mobile application for Vacasa guests or Vacasa homeowners and you delete your user account within the application, we will retain certain account-related reservation and transaction information as needed to comply with any applicable legal requirements, or to meet our legitimate business interests (including to assist or defend against an actual or potential legal claim by you or a third party).
Lawful bases to collect, use, and share your personal information:
We will only collect, use, and share your personal information where we have a lawful basis to do so. Lawful bases include (i) contract (if processing is necessary for the performance of a contract with you), (ii) consent (where you have given consent), (iii) legitimate interests or (iv) as otherwise may be allowed by applicable law and consistent with this Privacy Policy.
We do not sell your personal information to non-agent third parties. Therefore, there is no ability or need to opt in to or opt out of such sales.
Links to Third-Party Sites
Our websites may contain links to third-party websites. If you click on one of those links, you will be taken to websites we do not control and for which we are not responsible. This Privacy Policy does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully.
Some portions of the Services implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to Google’s terms of use, which incorporates Google’s Privacy Policy.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and collect information about how you use our site. Most browsers accept cookies automatically. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of our website.
Even if you are only browsing the site, certain information about your visit may be automatically collected. This information includes information about the platform and operating system you are using, your browser type and version, computer and connection information, and what time you accessed the site. Unless you opt out, this information may be collected every time you access our website.
Children’s Privacy
Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website with the effective date indicated at the top.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Top Tier at Reunion Resort
Email: [email protected]
Phone: 863-867-8437
Address: 1115 Sunset View Circle
Reunion Resort, FL 34747
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